RETURNS & EXCHANGES
Alpha Life Returns
99 Eglin Parkway
Fort Walton Beach, FL 32566
Exchanges Policy (Clothing):
Alpha Life takes great pride in our reputation for quality apparel. If you experience issues with your Alpha Life purchase (item must be in new and sellable condition), you may happily send it back for an exchange or store credit. Postage on an exchange is covered within the 20% restocking fee we charge for all returned items, unless we made a mistake in your original order in which case we will waive your restocking fee.
* PLEASE NOTE: All returned items will be charged a 20% restocking fee unless you were shipped item(s) that do not match your order details. Items that are returned in a condition less than which they were shipped out will not be refunded as said merchandise is deemed unsellable. Please ensure the return is sent the exact same way it came to you. We quickly recognize items that have been worn / washed / or dried, covered in pet hair, etc etc. Also: Do NOT remove any tags from inside the collar of our items before first trying them on for fit. Items with original sewn-in tags removed are not returnable. We do not allow returns after 30 days from delivery.
INSTRUCTIONS: Write a note on the packing slip the order came with, along with credit card info for return shipping charges and send it back to the address above. Once we receive the item(s) in question, your order will be processed immediately.
Any questions, email
NOTE: We do not allow returns to be processed 30 days after delivery.
Due to the limited number of items we make per design, we do not offer refunds. We are more than happy however to exchange that item or issue store credit as outlined above. Shipping and handling fees are separate charges.
If for any reason, within 30 days from date of purchase, you are not completely satisfied with your supplement order we will exchange, provide store credit, or refund the purchase price upon receipt of the return shipment.